Australia’s largest supplier of office and stationery products, Officeworks has introduced an advanced mobile payment solution using Zebra mobile computers at its physical retail stores.
Using a Soft Point-of-Sale (POS) payment solution called Airpay Tap from Quest Payment Systems, Zebra’s TC52x mobile computers accept payments without the need for additional hardware to be installed. This effectively turns the TC52x mobile computers deployed at Officeworks’ physical retail stores into mobile POS terminals that accept major cards including Visa, Mastercard, American Express, and eftpos.
Officeworks head of team member experience applications, Andy Barker said, “At Officeworks, we’re always looking at innovative ways to help our team members provide an exceptional customer experience.
“By introducing contactless payment with Zebra’s mobile devices and Airpay Tap, team members can deliver a fast and personalised shopping experience – providing expert advice and allowing customers to make payment easily without the need to queue at a traditional register. We are also seeing significant efficiency and productivity gains with enhanced scanning and stock take accuracy, and reduced repair costs through the ruggedness of the TC52x compared to our previous consumer grade devices.”
Zebra Technologies sales vice president for Australia and New Zealand, Tom Christodoulou added: “Investment in the right technology is the key to retail agility and resilience for the modern retail store. Shoppers today crave convenience through technologies like contactless payment, mobile ordering, and self-checkout. Therefore, retailers must provide a seamless and memorable experience across all channels to stay relevant and competitive in the days ahead.”