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The majority of Australians (88%) would be more likely to purchase from a retailer that provided at-home returns collection service, and two in three (64%) would pay for the service, new research from leading parcel delivery service, CouriersPlease has revealed.
CP found that more than one in four respondents (28%) would pay more than $10 for such a service. The younger the shopper, the more likely they are to see value in the convenience of at-home parcel collection: 70% of 18 to 50-year-olds were willing to pay for a collection service, compared with just 56% of over-50s. One-third (32%) of 18 to 30-year-olds and 31% of 31 to 50-year-olds were also willing to pay more than $10 for such a service, compared with just 23% of over-50s.
“The last two years of restrictions and heightened fears around contracting the virus has propelled more consumers to consider services that reduce contact and don’t require them to leave their homes as much. Consumers are also demanding more convenience in both parcel deliveries and returns. The fact that so many shoppers are willing to pay for services that simplify this process signifies how priorities have shifted over the last two years,” CP chief transformation officer, Jessica Ip said.
“At CP, we pride ourselves on our own returns service, which allows shoppers to arrange for their returns to be collected directly from their doorstep. We recommend retailers consider offering customers parcel collection services to give them more control over their returns, ensure the process is convenient and keep them safe and healthy, particularly during the upcoming flu season.
“It allows for a more streamlined returns process and, with more Australians returning to workplaces and generally juggling multiple priorities, shoppers won’t be overwhelmed by the thought of dropping off parcels during inconvenient business hours.”
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