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Samsung Electronics America is recalling more than 660,000 washing machines as they may pose a fire hazard to users.
The problem with the recalled Samsung Top-Load Washing Machines is that they can short-circuit and end up overheating, according to the announcement on the U.S. Consumer Product Safety Commission (CPSC) website. This may then pose the fire hazard to the product and the user.
As of the recall date, there have been 51 reports of “smoking, melting, overheating or fire involving the washers.” Of these, 10 led to property damage, while three consumers incurred injuries from smoke inhalation.
The recall includes model series WA49B, WA50B, WA51A, WA52A, WA54A, and WA55A, according to the announcement. But a full list of the affected model numbers and serial numbers is provided on both the the CPSC and Samsung websites. This information can be found on a label on the machine.
Samsung has provided guides on where to find these and how they will look on the label. Customers may check if their machines are included in the recall by entering the 15-digit serial number on the Samsung website.
In total, some 663,500 units are affected by the recall. These were sold at various stores “nationwide” such as The Home Depot and Best Buy.
Affected customers should then check whether their machines’ software is updated. The company has provided instructions on how to find out, whether through the SmartThings app or the machine itself.
“If the version number is 85 or higher, your product has received this important software update,” Samsung said.
On the other hand, those whose washing machines aren’t yet running with the necessary update are being advised to stop using the machine and install the update that can prevent the hazard.
“This software remedy addresses potential overheating within the control panel of certain models,” Samsung noted. “Such events present a smoking, melting, overheating, or fire hazard to the product and consumer.”
The company has provided video guides for consumers on how to check the software version here, and how to update the software here.
Those whose machines are Wi-Fi equipped, are plugged in, and are “actively connected” to the internet will “automatically” download the software repair, according to Samsung. But those whose machines aren’t Wi-Fi capable or would simply prefer to update without connecting to the internet should contact Samsung to get a free dongle to plug in so they can download the necessary software update.
“If, after downloading the update, an affected washer’s control panel requires a physical repair, we will promptly repair it at no cost to you,” Samsung said. “We remain committed to delivering top-quality, innovative products that enhance the lives of our customers. We sincerely apologize for any inconvenience you may experience and we are grateful for your continued loyalty and patience.”
Customers with questions about the recall may contact the company at 833-916-4555, via email at washer@email.support.samsung.com or by clicking the “Chat Now” button at the bottom of the recall page.
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