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Leading cosmetic company, Shiseido Group has selected experience management leader and creator, Qualtrics to improve employee wellbeing, productivity, and development.
As Shiseido refines its hybrid work strategy, the company is committed to ensuring the new styles and environments adopted meet the diverse needs of its teams, from flexible hours through to activity-based working.
The capabilities and insights enabled by Qualtrics will help inform and guide the new ways of working being adopted at Shiseido, helping to create a rewarding employee experience driving personal growth within its teams.
Shiseido is standardising its global employee experience programs with Qualtrics. Through easy access to ongoing employee feedback captured by Qualtrics, which can also be segmented by geographies and departments, leaders will be able to identify and take the right action to continually improve the employee experience within the work environments being adopted.
The move to standardise the employee experience with Qualtrics is part of Shiseido’s First, One, Connected and Unified Shiseido (FOCUS) program, whereby the company is using SAP S/4HANA to run all IT systems through a single platform globally. By shifting to this approach, Shiseido is accelerating its journey to becoming a data-driven organisation by ensuring all markets benefit from the investments.
“One of the most important aspects in the shift to hybrid work environments is understanding the downstream impact of these changes, such as the impact on culture through to employee productivity and wellbeing,” Qualtrics executive vice president and chief product officer for EmployeeXM, Jay Choi said.
“Qualtrics is essential in successfully navigating the shifts underway, equipping organisations such as Shiseido with the ability to regularly listen to employee feedback at scale, and most importantly take fast and tailored action to continually improve the experiences delivered.”
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